Help Center - Frequently Asked Questions

Find answers to common questions about our professional printing services. Whether you're an architect, engineer, or construction professional, we've got you covered.

delivery

What are my fulfillment options? You can choose between pickup at a local print partner location or delivery to your address. Pickup is typically faster and often has lower or no additional fees. How is delivery priced? Delivery fees are calculated based on your location and order size. The exact fee is shown during checkout before you confirm your order. Can I track my delivery? Yes! Once your order ships, you'll receive an email with tracking information. You can also view tracking details on your order page. What if I'm not available for delivery? Our delivery partners will follow their standard procedures which may include leaving the package in a safe location or attempting redelivery. Check the tracking details for specific options.

teams

How do I create an organization? Go to Settings > Organization tab and click 'Create Organization'. You can then invite team members and manage subscription plans. What are the subscription tiers? We offer Free, Pro, and Enterprise tiers. Pro and Enterprise include monthly print credits, volume discounts, and team collaboration features. Visit our Pricing page for details. How do I invite team members? Organization owners and managers can invite members from Settings > Team tab. Enter their email address and they'll receive an invitation link. Can team members share credits? Yes! Organization credits from Pro/Enterprise subscriptions are shared among all team members. Personal credits remain individual.

billing

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express, Discover) through our secure Stripe payment processing. You can also use account credits for payment. How do credits work? Credits are added to your account through refunds, promotions, or subscription benefits. During checkout, you can choose to apply credits to reduce your payment amount. Credits never expire. Can I get a refund? If there's an issue with your order (quality problems, incorrect items, damage), please contact us within 7 days. We'll review your case and offer a refund or reprint as appropriate. How do I download my invoice? Go to your Orders page, click on the order, and use the 'Download Invoice' button to get a PDF invoice for your records.

security

How is my data protected? We use industry-standard encryption for all data transmission. Your payment information is processed securely through Stripe - we never store your full card details. How long do you keep my uploaded files? Uploaded files are retained for 30 days after order completion for quality assurance and reprints. After that, they are automatically deleted. You can request earlier deletion. Can I delete my account? Yes. Contact support to request account deletion. We'll remove your personal data in accordance with our Privacy Policy. Some transaction records may be retained for legal requirements.

orders

How do I place an order? Browse our catalog, select your print service, upload your files, customize options like quantity and paper type, then proceed to checkout. You can pay with credit card or use your account credits. What file formats do you accept? We accept PDF, PNG, JPG, JPEG, and TIFF files. For best results, we recommend high-resolution PDFs with embedded fonts. Files should be at least 300 DPI for optimal print quality. Can I edit my order after placing it? Once an order is submitted and assigned to a print partner, it cannot be modified. Please contact support immediately if you need to make changes - we'll do our best to accommodate if the order hasn't started processing. What is the turnaround time? Standard turnaround is 1-3 business days depending on the print service and complexity. Rush options may be available for an additional fee. You'll see estimated completion times during checkout.

account

How do I update my profile? Go to Settings from the user menu. You can update your name, email, phone number, and password from the Profile tab. How do I save delivery addresses? In Settings, go to the Addresses tab. You can add, edit, and remove saved addresses. Set a default address for faster checkout. How do I enable two-factor authentication? Go to Settings > Security tab. Click 'Enable 2FA' and follow the setup wizard using an authenticator app like Google Authenticator or Authy. How do I manage email notifications? In Settings, go to the Notifications tab. You can control which email and in-app notifications you receive.

Still Have Questions?

Can't find the answer you're looking for? Contact our support team and we'll be happy to help. We typically respond within 24 hours on business days.