Privacy Policy
Last Updated: December 23, 2025
1. Introduction
Chronos HQ LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our print management platform and related services (collectively, the "Service"). By accessing or using the Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Service.
2. Information We Collect
2.1 Personal Information You Provide
We collect information you voluntarily provide when you:
Create an account (name, email address, phone number)
Complete your profile (job title, department, company name)
Place orders (delivery addresses, recipient information, contact details)
Upload files for printing (documents, drawings, images)
Contact customer support (communication records)
Subscribe to our newsletter (email preferences)
2.2 Payment Information
Payment processing is handled by Stripe, Inc. We do not store your complete credit card numbers or banking details on our servers. We receive only limited payment information from Stripe (such as the last four digits of your card, card type, and billing address) to display transaction history and prevent fraud.
2.3 Automatically Collected Information
When you access the Service, we automatically collect:
Device information (browser type, operating system, device identifiers)
Log data (IP address, access times, pages viewed, referring URLs)
Usage data (features used, actions taken, session duration)
Location data (derived from IP address for service delivery)
2.4 Cookies and Tracking Technologies
We use essential cookies required for the Service to function (authentication, session management, security). We may also use analytics cookies to understand how users interact with our Service. You can control cookie preferences through your browser settings.
3. How We Use Your Information
We use the information we collect to:
Provide, operate, and maintain the Service
Process and fulfill your print orders
Process payments and prevent fraud
Send order confirmations, updates, and shipping notifications
Respond to customer support inquiries
Send promotional communications (with your consent)
Improve and personalize the Service
Analyze usage patterns and optimize performance
Detect, prevent, and address technical issues and security threats
Comply with legal obligations
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, we process your personal data based on the following legal grounds:
Contract Performance: Processing necessary to fulfill orders and provide our Service
Legitimate Interests: Processing for fraud prevention, security, analytics, and service improvement
Consent: Processing for marketing communications and optional analytics
Legal Obligation: Processing required to comply with applicable laws (e.g., tax records)
5. How We Share Your Information
We may share your information with:
Print Partners: We share order details (files, specifications, delivery information) with our network of print partners to fulfill your orders. Partners are contractually obligated to protect your information.
Payment Processors: Stripe processes payments on our behalf and is subject to its own privacy policy.
Service Providers: We use third-party services for email delivery (Resend), cloud hosting, and analytics. These providers are bound by data processing agreements.
Organization Members: If you use the Service through an organization, administrators may access order history and account information.
Legal Requirements: We may disclose information if required by law, court order, or government request, or to protect our rights and safety.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
We do not sell your personal information to third parties.
6. Data Retention
We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy:
Account Data: Retained while your account is active, plus 90 days after deletion
Order Records: Retained for 7 years for tax and legal compliance
Uploaded Files: Retained for 30 days after order completion, then securely deleted
Session Data: Retained for 24 hours after logout
Support Communications: Retained for 3 years to maintain service quality
7. Your Rights and Choices
7.1 All Users
Access and update your account information through your Settings page
Opt out of promotional emails by clicking "unsubscribe" in any marketing email
Request deletion of your account by contacting us
Manage cookie preferences through your browser settings
7.2 European Users (GDPR)
If you are in the EEA, UK, or Switzerland, you have additional rights:
Right of Access: Obtain a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data ("right to be forgotten")
Right to Restriction: Limit how we process your data
Right to Data Portability: Receive your data in a machine-readable format
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Withdraw consent at any time where consent is the legal basis
To exercise these rights, contact us at print@printmydrawings.com. We will respond within 30 days.
7.3 California Residents (CCPA/CPRA)
If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
Right to Know: Request information about the categories and specific pieces of personal information we collect
Right to Delete: Request deletion of your personal information
Right to Correct: Request correction of inaccurate personal information
Right to Opt-Out: Opt out of the sale or sharing of personal information (Note: We do not sell personal information)
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
To exercise these rights, contact us at print@printmydrawings.com. We will respond within 45 days.
8. Data Security
We implement industry-standard security measures to protect your information:
Encryption of data in transit (TLS/SSL) and at rest
Secure password hashing (bcrypt)
Role-based access controls
Regular security assessments
Secure session management with HTTP-only cookies
While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission, to ensure your information remains protected.
10. Children's Privacy
The Service is not intended for individuals under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information promptly. If you believe we have collected information from a child, please contact us at print@printmydrawings.com.
11. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may also send you an email notification. Your continued use of the Service after any changes indicates your acceptance of the updated Privacy Policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Chronos HQ LLC
Email: print@printmydrawings.com
Address: Support, Tickets, Available 24/7
If you are located in the EEA and believe we have not adequately addressed your concerns, you have the right to lodge a complaint with your local data protection authority.